About these terms
These terms are an agreement between you and Beekomm Technologies Limited (“Beekomm”, “we”, “us”), a company registered in Nigeria with RC number 7216597. Our registered address is 1A Timothy Babatunde Street, Labak Estate, Old Abeokuta, Oko-Oba Road, Abule Egba, Agege, Lagos 102212, Nigeria.
By using beekomm.com or booking a session, you agree to these terms and to our Privacy Policy. If you book for a company, you confirm that you’re allowed to accept these terms on its behalf.
You must be 18 or older to book a session.
Using our website
You’re welcome to use the site to learn about us, read our blog and book sessions. Please don’t:
- copy, scrape or republish the site’s content in bulk without our written permission
- try to break, overload or get around the site’s security, or reach parts you’re not meant to
- send anything unlawful, harmful or misleading, or pretend to be someone else
- use the booking flow to send spam or to test payment cards
We work to keep the site available and accurate, but we can’t promise it will always be online or free of errors. We may change or remove content at any time.
Expert sessions
A session is a paid, one-to-one video call with one of our experts, booked through the “Talk with an Expert” button. Our experts are Beekomm staff, or specialists we have vetted who work on our behalf.
A booking works like this:
- Choose an expert and a session length.
- Pay on our payment provider’s secure checkout.
- Pick a time from the expert’s open slots, and tell us what you’d like to discuss.
- We email you a confirmation with the date, time and video-call link.
Your booking is confirmed once your payment succeeds and you have picked a time. If you pay but don’t pick a time, we’ll email you a link to finish booking.
Please join on time. If you’re more than 15 minutes late, the expert may end the session and it counts as attended. If the expert is more than 15 minutes late, we treat it as a cancellation by us.
We don’t record sessions unless everyone on the call agrees first.
Prices and payment
Each expert sets their own prices for 30-minute and 60-minute sessions. You choose to pay in naira (NGN) or US dollars (USD) and see the full price before you pay. Prices include any taxes we must charge, unless the checkout says otherwise.
Payments are processed by Bachs Technologies Limited (“Bachs”), a payment company incorporated in Nigeria. Bachs and its banking and card partners handle your card or bank details; we never see your full card number. Beekomm is the seller of your session, so questions about a booking or a refund come to us, not to Bachs.
Bachs adds its payment processing charge at checkout. It depends on how you pay, and you see it with the session price before you pay.
Your bank or card issuer may charge its own fees, for example for currency conversion. These are outside our control.
If a payment is reversed or disputed after you have had your session, we may decline future bookings until the matter is resolved.
Cancelling, rescheduling and refunds
| Situation | What happens |
|---|---|
You cancel or reschedule 24 hours or more before the start | A full refund of the session price, or a new time, your choice. Bachs’ payment processing charge isn’t refundable. You can reschedule once per booking. |
You cancel less than 24 hours before the start, or don’t attend | No refund. If something unexpected came up, ask us and we may offer a new time. |
You paid but haven’t picked a time | A full refund of the session price if you ask within 30 days of paying. Bachs’ payment processing charge isn’t refundable. |
We cancel, or the expert doesn’t join | A full refund of the session price, or a new time, your choice. Bachs’ payment processing charge isn’t refundable. |
A problem on our side cuts the session short | A new session for the time lost, or a partial refund of the session price. |
To cancel or reschedule, use the link in your confirmation email or write to hola@beekomm.com. Refunds cover the session price, not Bachs’ payment processing charge, and go back to the payment method you used, in the currency you paid. We start refunds within 5 working days; your bank may take longer to show the money.
Nothing in this section limits your rights under the Federal Competition and Consumer Protection Act 2018 or any other consumer law that applies to you.
Work beyond a session
A session is a conversation, not a project. If you’d like us to build, run or support something for you, we’ll agree the scope, price and timeline in a separate written proposal or contract. Where that agreement differs from these terms, the agreement applies to the project.
Our advice
Our experts give honest, practical guidance based on what you tell them in the time available. They won’t see all of your systems or circumstances, so treat what you hear as general guidance and check it before relying on it for important decisions.
Sessions don’t include legal, tax, accounting or investment advice, even if those topics come up. For those, speak to a qualified professional.
You’re responsible for your decisions and for any changes you make to your own systems after a session, unless we have agreed in writing to do that work for you.
Confidentiality and ownership
What you tell us about your business stays yours. We keep it confidential and use it only to prepare for and run your session, unless you agree otherwise or the law requires us to disclose it. Please don’t share passwords, access keys or other people’s personal data in a session or in your booking notes.
The site’s design, text and graphics, the Beekomm name and the hive logo belong to Beekomm or to people who have licensed them to us. You may link to our pages and quote short extracts with credit. Anything else needs our written permission.
Notes or materials we send you after a session are yours to use in your own business.
Other companies’ services
We rely on other providers to run parts of the service, including Bachs for payments, and Zoho Bookings and Zoho Meeting for scheduling and video calls. Their own terms also apply when you use them. We choose them carefully, but we aren’t responsible for their outages, or for the content of other websites we link to.
Our responsibility to you
If we don’t meet these terms, we’re responsible for loss or damage you suffer that was a foreseeable result of our failure. We aren’t responsible for loss that wasn’t foreseeable; for lost profit, revenue, data or business opportunities; or for problems caused by events outside our reasonable control, such as power or network failures, strikes or natural disasters.
For any single session, our total responsibility to you is limited to the amount you paid for it.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited under Nigerian law.
Refusing or suspending access
We may refuse a booking, pause access to the site or cancel a session if we reasonably believe someone is misusing the service, breaking these terms or using a payment method that isn’t theirs. If we cancel a session you paid for and you’ve done nothing wrong, you get a full refund of the session price.
Changes to these terms
We may update these terms when our services, our providers or the law change. We’ll change the “Last updated” date at the top of this page and, for significant changes, email anyone with an upcoming session. Each booking is governed by the version in force when you paid.
Law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, please write to us first at info@beekomm.com so we can try to put it right; we’ll reply within 10 working days.
If we can’t resolve it within 30 days, either of us may refer the matter to mediation or to the courts of Lagos State. If you live outside Nigeria, you keep any protection your local consumer law gives you.
Contact us
- Bookings, rescheduling and refunds
- hola@beekomm.com
- Legal notices and complaints
- info@beekomm.com
- Registered address
- 1A Timothy Babatunde Street, Labak Estate, Old Abeokuta, Oko-Oba Road, Abule Egba, Agege, Lagos 102212, Nigeria